Testimonies

We take pride in the quality of our claim service. We not only try our best to support our clients with empathy during the difficult events surrounding a medical emergency, but also treat all claim requests with fairness. Here are some testimonies we received from people we have insured:

« It was a 10 minute operation and I am so thankful we came home to do it. Less costly for you guys and less nerve wracking for me. I will recommend your company to everyone I know as a matter of fact several of the snowbirds have already asked me about you guys and I am giving them your number. The van is packed and registration and my note inside and I gave Vince Connolly 's number in Florida as a contact. He has checked the gas, oil and tires out etc. Hope this info is helpful and that we can use your services again at least for me anyway. »


« My husband had to be admitted at Bethsada’s emergency last May when he experienced excruciating pain, fever and nausea caused by a stone lodged between the kidneys and the bladder. We decided to consult when the fever started and I phoned your Florida office. What a relief it was for us to be served by someone really knowledgeable who spoke an impeccable French and asked us the right questions so she could properly direct us. Her name is Valérie and I would appreciate it if you could give her this email and thank her on our behalf. Our experience with Bethesda was extraordinary; the way we were dealt with at emergency, the triage, the tests, the hospitalisation, including the nurses, the emergency specialists, the resident MD, the urologist and the anesthesiologist, everything was impeccable. After a two day stay, my husband came home with the treating physicians’ phone numbers and five days later, he visited the urologist who performed the operation to have the shunt removed. The adventure was over and we could return home to Quebec. Then came the claim!!! (since we had to pay the costs for the urologist and the medication) Again everything was extraordinary from beginning to end and the settlement was quickly finalised, despite the Postal Services strike. If I had to provide advice to other travellers, it would be to keep all supporting documents and to carefully read all of the insurance company’s instructions pertaining to claims. When you provide all required documents, no problem should occur. I received no nasty phone call or letter, only a cheque covering all of the incurred expenses, along with a lovely letter and a copy of the paid bill. We are highly satisfied with Tour+Med travel insurance and as we have done in the past, we will not hesitate to recommend it to our family and our friends and family. »


« This letter is to thank you very much for your assistance this past February when my husband had his unexpected heart problem. We were treated with nothing but considerate and helpful information. They phoned when there was a change in plans for transfer and to make sure that I was OK. The Lear Jet staff from Hamilton were extremely efficient and pleasant. We had, at first, felt that the heart catheterization and any work should be done in Florida. Your company assured us that my husband was stable and the doctor and nurse that came from Hamilton for the transfer reinforced that opinion. In hindsight, we are thankful to have had bypass work done here. My husband now has a very good stress test and is doing cardiac rehab exercises at a centre run by the hospital. He is feeling much better than he did even when we went to Florida last year. We are looking forward to needing out of country insurance this coming winter for time in the sunny south again. It is our hope that you will be able to give us that coverage. We have certainly recommended your company to anyone we talk to who may need coverage. Thank you again. »


« I am writing to thank you and to express how entirely satisfied I am with the services provided by everyone involved when I had my heart attack in Florida last March. I had to come back by air ambulance and the 2 nurses who travelled with me made me feel very secure. The efficiency of the service provided helped minimize the damage to my heart. I am already preparing my next trip to Europe this fall. I recommend your company to all travellers for their insurance coverage and will continue to deal with your company for my own. »


« I wanted to provide you with my comments following my claim due to an illness while I was in Florida last April, and tell you how very satisfied I was with the service received from your insurance company as a result of this claim. »


« My husband has asked me to send this letter on his behalf. He was very pleased with the support from Tour+Med. He was admitted to the hospital quickly once he had seen the Doctor. However, once admitted, the staff did nothing for him for 5 hours although he was in great pain. I was with him and 3 times went to the desk asking for pain medication for him. Nothing was done until I phoned Tour+Med. Tour+Med’s Rep asked witch hospital he was in and said they would be in touch with St. Pete’s general. Within 5 minutes the nurses were hooking him up to pain meds, an IV and scheduling him for tests. Coincidence? Maybe, but I don’t think so. My husband did not have an opportunity to speak with your wonderful staff. They always expressed concern for Ken and when I was especially tired or discouraged they expressed concern for me.. Both My husband and I did not realize how frightening it is to be in a medical situation in another country. Thank you Tour+Med for being there for us and for making a difficult time easier. Sincerely »


« We spent the Winter in Florida. I had to have emergency surgery for apendicitis on January 22nd and on February 14 everything was fine. I wanted to thank you for providing such good service. We will recommend you to all our friends. »


« One of your customer service represantative did an excellent job on the phone. She was cheerful and really helpful. Thank you very much! Sincerely... »


« It is with pleasure that I express my appreciation for the quality of the service I received from Tour+Med last March in Florida. We were completely satisfied with everything from the clinic your representative recommended up to the fast and courteous service we received at the hospital and the speedy payment of the bills. We recommend Tour+Med to the members of our family and to our friends. »


« I am pleased to provide you with my comments following a claim I submitted last March (2011). Having undergone an emergency operation in Florida on March 1, I can tell you that your travel insurance company has done a remarkable job. I had to return by air ambulance 48 hours later. The two male nurses aboard the flight took very good care of me. A big thank you and rest assured that I will spread the word about the good service I received from your company and your employees. Sincerely. »


« I am writing to let you know how satisfied I was with services received while medically treated in Florida in the last few months. As a Tour+Med client of for the past eight years and not having filed a claim yet, I was able to experience the kindness and professionalism of all people assigned to my case, from setting appointments to providing treatment instructions and the paying the claim. They provided service with calm and assurance, and were very comforting in the circumstances. Be assured that I will not hesitate to recommend your company for travel insurance. Regards. »


« Hi ! I wanted to thank you for your precious help. Indeed, on February 24, my mother, insured with Tour+Med, fell in her apartment in the Dominican Republic. She left by ambulance. Her right arm was fractured and she required surgery. On February 27, she was discharged by the hospital. The Tour+Med team made arrangements for return air tickets so that I could go get my mother. I wanted to thank you for your help; my mother returned safely. THANK YOU for your exceptional service! »


« I am sending you this note to thank you, your employees and the broker I bought my travel insurance from. I had heard horror stories of people that got sick on holiday and had terrible problems with their insurance companies. Well! My story is one of compliments to the above mentioned people each and every person I spoke to at your company Tour+Med was so helpful! I was directed to the places that would give me proper care, with warmth and caring. My bill was taken care of by your company Tour-Med immediately. I want to thank you for being a professional and caring company. And I will definitely recommend Tour-Med to all my friends and family. »


« Thank you for your service and your efficiency. Thank you again for the service, it was very pleasant to deal with you. »


« You may recall that I wrote you this summer seeking some help with my mother-in-law's complicated insurance claim. She had a Tour+Med policy with a $100,000 deductible and a complementary "first pay" American insurance policy to cover the deductible, which Tour+Med agreed to administer on our behalf. I am writing now to let you know that there is a happy ending to her story. She has recovered very well from the health problems she experienced while in Florida and we have been totally re-imbursed for all her medical expenses. We are amazed that despite her advanced age and her pre-existing conditions we were able to get her insurance with no deductible at a reasonable cost and it worked. Please convey our thanks to your staff who administered the file. »


« Both of us would like to thank you personally for handling Denny's claim so quickly and efficiently - we are SO impressed with your company and you are definitely an impressive asset - you handled our case so professionally and meticulously and we are very grateful! »


« I was very satisfied with the care I received at Sarasota Memorial Hospital last January. The Tour+Med team was helpful in every way. »


« The Tour+Med team’s efficiency was extremely helpful in the quick transfer from a medical clinic to a Hospital that could handle Cerebrovascular accidents. The expediency of care minimized the cerebral damage and speeded up my recovery. I have gone back to doing everything I was able to do before. I am grateful for all the help provided by Tour+Med when I encountered my medical problem and have no hesitation in recommending your Travel Insurance to family members and my Snowbird friends. »


« I would like to express my deepest gratitude for your great follow-up on the claim that followed my wife’s hospitalization...during our trip to Florida last winter. We were very satisfied with the care received at the Bethesda Memorial Hospital, where we could be heard in French, which helped us better understand the medical terminology. We have been traveling for 30 years and never encountered a health issue. We were quite satisfied with our Insurance Company and will certainly deal with you again when we travel next. »


« I want to thank you for the services I received when I was hospitalized in Florida last winter. I always recommend Tour+Med’s efficient service to my friends and have been with this company for 15 years. Thanks again and we’ll call again in the Fall. »


« I am so thankful for your Company paying this medical bill. Thank you: it is a huge weight off of my shoulders. I was very happy with the care I received...Again many, many thanks for taking care of this bill. »


« I wanted to let you know that I fully appreciated your excellent service and the care I received when I was hospitalized. Very good personnel, attentive to their patients and a go hospital as well. »


« I simply wanted to thank you for taking the time to review my claim. There is no doubt you can be reasonable and I am grateful for your help. Be certain that I will promote your company. »


« The care provided to my husband at the Lee Memorial Hospital was excellent. Furthermore, Tour+Med dealt with the claim professionally and without delay. Thank you to all the employees who contributed. »


« My sincere thank you to Tour+Med for handling my wife’s medical emergency in Florida this past February. We were most impressed with the professional manner in which you accorded us during this stressful time... I have recommended Tour+Med to our friend and will continue to do so. Knowing that our expenses were being looked after made this emergency a little less stressful. Thank you Tour+Med. »


« My husband was very happy with the care he received and the service offered by your assistance team. Thank you... He now feels a lot better and we will continue to travel with Tour+Med. Thanks again! »


« I wanted to let you know how satisfied I was with the care I received …. and the availability and diligence shown by your assistance team in answering my questions and keeping me up to date on the developments or the actions I should take while I was receiving physiotherapy treatments.

I wanted to offer special thanks to Mrs. Valérie. I will be happy to refer more clients to Tour+Med ! My most sincere thanks! »


« The Care that I received at Florida Memorial Medical Center was very satisfying. Even more satisfying was the way my claim was so expertly handle by Tour+Med. I have been a client of Tour+Med for many years and have recommended many of my friends to you who are also very happy with Tour+Med Travel Insurance.

This is the first time I had to make a claim, and I personally would like to thank you Suzie for all your help over the years. It’s good to know that Tour+Med insurance is there when you really need them. »


« Just wanted to let you know I received a call from a client this morning saying how pleased he was with Tour+Med's claims assistance.

He called specifically to tell me that I was dealing with a very good company - and that they made everything every easy for him by directing him to a nearby clinic for care - and he appreciated not having to pay out of pocket for his expenses.

Overall he said it was First Class company, so there you go! »


« We would like to thank Tour+Med’s personnel in Florida, Josée, Lyne and Valérie for their kindness and the support they provided in booking our return tickets and finding a company to bring our vehicle back to Québec. »


« We were glad to receive your cheque for the reimbursement of our early return tickets. Thank you very much for your attention; in the future, we know a good company: Tour+Med! »


« We would like to express our sincere appreciation to all who took time to make all the arrangements to get my husband and I airlifted out from St-Lucia to Saint-John, New Brunswick. There was a great deal of organization involved, more than we will ever know… I am happy to say that my husband’s surgery was successful and his recovery is coming along very well. All your kindness and attention meant very much to us all, and the follow-up calls too. »


« I was very impressed with the services received and your management of our claims... »


« I have really appreciated the service I received from your Florida office. Since then, I have recommended your product to - two other couples whom will be travelling securely with your product... »


« I would like to take the opportunity to tell you to which extent we were satisfied by the service that you gave us... You immediately looked for the best doctor near our residence and furthermore, took the time to call me the next day to inquire about how I was feeling. We have been insured with Tour+Med for many years and it was the first time that we had a medical emergency. I want to tell you that you entirely fulfilled our expectations... »


« I would like to tell you that we have been 200% satisfied with the claim service we have received from Tour+Med which was suggested to us by our broker... »


« I wish to compliment Tour+Med Travel Assurance for the exceptional service that was accorded to me... I called Tour+Med at 7:15 and was happy to get an answer so early in the morning...You asked me my address and said you would call me back with a location to go to. You found Sarasota Immediate Care, very close to my place, they were open, could stitch and x-ray if need be, the Dr. was in and you did set up a file with them... I was given a prescription that I was able to fill with the Tour+Med card and 5 $ co-pay.... As a broker selling a product, you never know how good it really is until you use it and I must say that I was so well treated that I would recommend this product to all brokers, both for themselves and for their clients. »