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Tour+Med: the right travel insurance in your luggage!
Since 1996, Tour+Med provides trusted and affordable travel insurance to Canadians of all ages. Our products are distributed by a continuously growing network of financial advisors, insurance brokers and travel agencies across the country. Find out 6 reasons why an increasing number of Canadians are choosing Tour+Med for their travel insurance needs.
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Tour+Med 2.0 biennial plan
October 16th 2015
While other providers offer annual plans, we suggest a biennial plan. Inquire about the Tour+Med 2.0 plan...
This e-mail is to compliment your company and in particular one gentleman and one young lady who have gone out of their way to assist in making the complicated insurance jargon easily understood to one Senior Citizen. Let me start off by saying I have been a satisfied customer of Tour-Med for a number of years now. (…) My wife and I have always spoken with (…) when travelling outside of Canada and have taken out short term, long term or a yearly coverage whenever we travelled and he has always been there to help us understand our coverage and what was in our best interest for protection when travelling. Luckily for all concerned, neither my wife nor I were never required to use our Tour-Med coverage during those years.
This past January, I contacted a cold that would not let go while in Florida and unfortunately was required to seek medical help. Not knowing the proper procedure that needed to be followed I contacted your Tour-Med hot line and spoke with a young lady who explained the process to me in easily understandable terms. During this process I was advised to go to a medical facility to see what the problem was. On January 31, I went to (…) clinic in Florida. During this visit, the medical staff performed chest X-rays, gave me an inhaler treatment and performed an EKG. Their recommendation was to send me to the local hospital emergency to perform to Catscan ASAP and they had seen something on my kidney which they felt should be looked after ASAP too.
I indicated to them that I would not do anything until I spoke with the Tour-Med representative. I was transferred to (…) and this was the best thing that happened to me through this unfortunate ordeal as she was a breath of fresh air. She took the time, very patiently, to ensure that I was at ease with what would happen next. I explained to her (about the Catscan) and she contacted the medical centre for me. I had an appointment set up with the local radiology clinic 2 days later. After the scan, I received a call from the (medical centre) requesting me to come in to go over the results. My wife and I both attended the consultation at which time they confirmed their original concerns and suggested that I should go to the nearest emergency hospital and get checked in. Once again I explained that I would contact Tour-Med and speak with (…) concerning my option. Once again (she) was absolutely great in suggesting and laying out our options.
It is difficult to explain the relief, reassurance and comfort that (she) provided both my wife and I through this ordeal but I just wanted to let you know how much we appreciated all the little extra time, caring and understanding that she gave us in our time of apprehension. She continued to provide support even once we had returned to Canada.