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Claims


If you are traveling and need assistance, please call Tour+Med Assistance.

Following the Government’s recommendation to close all non-essential businesses and due to the actual situation with COVID-19, our services are currently limited. Treatment of claims and other requests will be delayed.

You will find relevant instructions below to submit your claim. Please follow these instructions carefully and send all of the required documents by mail.

Medical claim

For every claim, whether you have paid expenses or not, you must complete the Claim Form and provincial health insurance form. Please return both forms, along with the original bills and invoices (if applicable) to the address indicated on the Claim Form.

Please note that if you submit a claim under a Multi-trip annual plan or under a COLLECT group plan, you must also send proof of your date of departure, such as a plane ticket, boarding pass, credit card statement, etc.

Forms for individual customers

Please select your province of residence

Forms for COLLECT customers

Please select your province of residence

Non medical claim

Before submitting your claim, read the applicable instruction sheet carefully. After, if applicable, fill out the Claim Form and follow the instructions to send us your claim to the address indicated on the form.

Residents of Quebec

For residents of the rest of Canada (other than Quebec)

We remind you that following the Government’s recommendation to close all non-essential businesses and due to the actual situation with COVID-19, our services are currently limited. Treatment of claims and other requests will be delayed.

Please refrain from contacting us for information or details on the progress of your claim since our services are currently and temporarily limited.

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