For emergency assistance while traveling
If you are insured with Tour+Med or with any other LS-Travel insurance product and need to receive medical treatment while you are out of your province of residence, you or your travel companion must immediately call Tour+Med Emergency Assistance.
From USA & Canada, call toll free 1 844 820-6588, elsewhere 1 888 820-6588 or 1 819 377-2241 (collect). Please be sure to have your policy number ready when you call.
Before you access the appropriate health services, you must obtain an authorisation from the emergency assistance team. Our professional services are available 24 hours a day, 7 days a week, in English or in French, from anywhere in the world.
Should you fail to immediately contact Emergency Assistance, your benefits may be limited. The Insurer reserves the right to reduce the reimbursement of services to 70% of eligible expenses, to a maximum of CAN $25,000.
For any questions pursuant to the opening of your file, you may contact the assistance team by email: firstname.lastname@example.org.