We take pride in the quality of our claim service. We not only try our best to support our clients with empathy during the difficult events surrounding a medical emergency, but also treat all claim requests with fairness. Here are some testimonials we received from people we have insured:
Please share your story with us in writing.
Thanks so much for your help on the phone just now. (…) And once again my huge compliments to you and your company for the fantastic customer service you have provided to me twice now. I will be sure to recommend Tour+Med to my friends and family.
Many thanks to Tour+Med for their kind and caring assistance when I required medical help at a hospital in California. They were most cooperative and followed up a few days later to see how I was doing. I highly recommend Tourmed to anyone travelling outside of Canada. I will be referring my family and friends to Tourmed as well.
Thank you for taking such good care of my needs during my trip to Portugal. I will be calling upon your great service in the future travel plans. Thanks again.
Thank you for your help and reassuring words while my husband was hospitalized. Everything was settled quickly after I sent the paperwork. Your presence on the line was precious. Good luck to you all!
Big thanks to you and your colleagues for the great support and assistance that you have given over the last few days. This was much appreciated.
I am writing to you to express my gratitude to your quick and efficient response to my claim. I was very pleased and know now that I can rely on your company's help if the future trips will demand, and will certainly use your services and also recommend to all my friends.
Thank you for your guidance concerning the invoice we received from (the hospital) in connection with the accident I sustained in Maui, Hawaii on February 7th this year. (…) My wife and I would like to take this opportunity to thank you and your colleagues for all the timely and helpful assistance that was provided at the time of both events. I am pleased to report that I am mostly recovered, thanks in part at least to all the assistance that was provided.
We are pleased to inform you that we have really appreciated the service received from both your medical assistance and the staff at (hospital) in Florida. Your team was courteous, efficient, supportive, and professional. We are completely satisfied with your service and plan on using Tour+Med again for our next trips.
Thank you for your letter regarding my husband’s emergency medical expenses while in Florida in January. As you are aware, we can be vulnerable at any time at getting sick. I have always taken the position that it is important to have emergency medical insurance while away from home and had chosen your (product) for that purpose. From the first phone call I made to Tour+Med to my last conversation, I want you to know that we were treated with kindness and understanding of our situation and, at no time, felt left alone in dealing with the medical or administrative personnel at (…) Hospital. It was so comforting to know that assistance was available in getting us home and all went smoothly. (…) Once again, thank you from the both of us for the excellent services received from your team.
We are always very happy about the service. You are always there for anything that we need when we need it. We cannot be happier for the service we received over the years.
Dear Assistance, I am nothing if not a happy customer. I'm now home from the hospital appropriately recovering from my ordeal (a kidney stone). I do understand that my policy does not include a second chance at any malady incurred. I also understand the requirement to delay treatment until returning to Canada when reasonable. My wife and I have been customers for a decade and this year has been our first use of our policy. You may know my wife suffered a dog bite in December which your team helped us with. In all cases they have been spectacular friends.
This letter is to outline the exceptional service I received from (the employee at Tour+Med Assistance) while hospitalized at (hospital in Florida) due to a blood infection. She did her job in a very professional and courteous way. We often forget to thank the people that are completely devoted to their work and to the well-being of their clients. I thought you would appreciate to know this, as well as the fact that during all of my conversations with the people at Tour+Med, I have always felt a warm and sympathetic welcome. We trusted you, knowing we were in good hands. Rest assured that we shall remain loyal for future protections.
I have been a customer for several years. I just bought a policy today and called back to clarify something. I am always impressed by how knowledgeable, courteous and efficient your representatives are. It’s a pleasure to deal with Tour+Med.
Thank you for your letter. It was a great relief for my wife and I to hear that this matter has been resolved. (…) We are doubly grateful for your consideration. We are also grateful that at the time of my injury, in (Mexico), that Tour+Med's response to my call for assistance was rapid and the quality of care was exceptional and very professional. We have renewed our policy for 2016-2017 and look forward to continued great service. Thank you.
I have just received a full refund for the paramedical fees I have received while I was in Florida in April. I wished to thank you for taking the time to review my claim and approve my request. I will happily recommend Tour+Med to all acquaintances that travel.
We have just received the full refund for our claim due to my husband’s accident. We thank you for the professionalism that you showed in accepting to review our claim (…). We would also like to thank all of those that have helped, in one way or another, while we were in the United States. They reassured us and helped us get the appropriate medical treatments. We appreciated their support.
I would like for your clients and staff (to know about) the expertise service I received after my day at the hospital in (…) Florida. (…) I gratefully appreciate that you worked with my doctor to resolve the invoices I received. I will always contact Tour+Med for insurance when I travel away from home. I will also advise anyone I know to contact your company. I have already advised friends in Florida for their next year travels. Again (…) a sincere thank you for all your help and service.
On behalf of my wife (…), I wish to thank you for the reimbursement of the airfaire (…) and, at the same time, commend you for the decision you made on her behalf with respect to the flight. You obviously reacted positively (to my request) and that speaks highly of your company, and the interest you have in your clients. Decisions such as this guarantee continued loyalty to your company.
“Thanks for your service and help. A grateful customer!”
My wife and myself wished to thank you for your exceptional gesture of providing a full refund of our claim, on an ex gratia basis. As a first, you must know that my wife is still being hospitalized in (…) Hospital and will be in rehab for the next 3 or 4 months. However, she is feeling much better now that she has returned to Quebec and is closer to her family. Also, you must know that in these difficult and vulnerable moments, the staff from Tour+Med remained professional, both while communicating with the hospital staff from (…) Hospital, as well as when providing moral support. This peace of mind allowed me to stay by my wife for the whole week, while we were in a foreign country where I don’t speak the language. In the end, rest assured that I will share, to whoever wants to hear, that Tour+Med and LS-Travel provided excellent customer service.
Thanks for the comfort of knowing that we were covered by Tour+Med!
Thank you for the diligence and professionalism you showed when handling my claim. You can be assured that we will always deal with your company for our future trips to the United States.
I was very satisfied with the service I got. I will certainly contact you again for my next trips.
Thank you so much for studying and handling our claims so quickly. You showed great respect and outstanding efficiency, and we will recommend Tour+Med to our traveling friends.
We want to let you know how extremely happy we have been with the service we received from all of the people in your company that we had the pleasure of corresponding with in respect to our claim when in the United States. Their kindness and efficiency was impeccable. We would like to say a special thanks to (…) who helped complete our claim both efficiently and professionally
Thank you for your response in covering my hospital costs. (…) I certainly will recommend your company to others who travel.
Thank you again.
I wish to thank you from the bottom of my heart for your diligence and the comprehension that you showed (…).
We are leaving again on January 28th for three weeks and we are pleased to say that we have bought Tour+Med again. This makes us feel safe.