We take pride in the quality of our claim service. We not only try our best to support our clients with empathy during the difficult events surrounding a medical emergency, but also treat all claim requests with fairness. Here are some testimonials we received from people we have insured:
Please share your story with us in writing.
I spoke to (Emergency Assistance) on Sept 20th, regarding the accident my mother had, and she requested a note be sent to you on the outcome of her injury. We went to the hospital to have the wound checked, and she was given an anti-thrombosis shot. We then booked a flight and have safely made it home. She will go for a follow up to the emergency here in Edmonton. We will fill out the claim forms and submit them in the next couple days, but I just wanted to thank (…) for her kind and courteous manner, and going the extra mile to make sure we knew where we stood! Thank you so much.
This is to comment your broker support agent (…) for assisting me on Sept 24, 2019 with regards to a travelling client of mine, while I was offering the coverage to her for the first time. (She) guided me with patience as we went through the modification I needed to resolve. I am very happy with the customer service provided and felt this needed to be brought to your attention. In the past I was fortunate to get (her), as well, and she has always been very supportive and professional. Please let her be aware of her good customer relationship… an asset to your company. I am a fairly new agent with Tour+Med and have issued travel emergency coverage as I find your quotes very competitive, especially for my senior clients. I am happy to offer coverage with Tour+Med.
We appreciate the service we have received from Tour+Med and highly recommend your firm to friends and colleagues for their future travel insurance needs
We highly recommend your company for the help my husband and I were given during two medical emergencies. Your staff was very helpful through the whole process and were very considerate for our wellbeing. We appreciate that the medical costs, presented by the hospital, were paid in a timely manner as the care we received at the hospital was second to none. Tour+Med Travel Insurance will certainly be our company of choice for future vacations as we know we will be treated with compassion and fairness should the need arise.
I want to thank you (…) for your prompt response to cover hospital expenses when my husband was hospitalized in Florida, March 2019. He's never been in a hospital for all his life, but spent three days in a Florida hospital after experiencing chest pain and numbness in his arm and face. He received terrific care in the hospital and we were able to fly home three days after his release. Thank goodness we had out-of-country medical coverage and your Tour+Med team was very helpful and courteous to deal with. We have received prompt payment for out-of-pocket expenses, as well as the cost for our return flight. We're extremely pleased with how well your team responded and how promptly we were notified that my husband’s medical expenses were being paid on our behalf. I would definitely recommend Tour+Med Travel Insurance for out-of-country health insurance in the future.
I am writing to you to let you know that I was happy with how (your employee) dealt with me and my situation. She was very pleasant, helpful and attentive to my needs and steered me in the right directions. The hospital care and doctors were all great.
This is to thank you and your team for the great service we got when my husband was hospitalized. This kind of situation can be stressful when away from home but we felt supported throughout the whole thing. We have also received confirmation of your payment of our invoices for emergency medical care and hospitalisation in Naples, Florida. We thank you very much. (…) Your service meets our expectations.
We thank you for reviewing and paying our claim.
I wanted to thank you for the great service that you provide. We have used your company for our travel insurance for 2 years and you continue to exceed our expectations. All your staff are well trained, friendly and very helpful. Thank you
We just received the refund for the amounts we paid for our round trip from Florida to Quebec, following my brother’s death. We are very thankful for your excellent collaboration and the eagerness you showed when dealing with our claim. We are grateful for this extraordinary customer service and we will be pleased to promote Tour+Med to friends and family.
I would like to thank everyone at Tour+Med for their kindness and the support I received through my ordeal and heart surgery while vacationing in Florida in March. (…) All bills were paid in a timely manner, for which I am very grateful. My personal thanks to everyone associated with my case.
I would like to say how understanding and efficient your agents were. I was very appreciative of their help.
Thank you for your help and understanding with my wife's recent claim. While vacationing in Florida this winter my wife was hospitalized for 6 days. Even though I had accidentally omitted one of her meds on the application, you agreed to accept the claim on an ex-gratia basis. For this we will be forever grateful. This omission could have made the policy null and void. I have nothing but praise for the way your team handled this and I will definitely be recommending Tour+Med to anyone who needs travel insurance. Once again we thank you and plan on using Tour+Med again on all our future trips.
The service that we received from Tour Med was exceptional. My biggest fear with having a medical issue while vacationing in the USA is that we would end up more preoccupied with red tape trying to access the medical care we may need. Your personnel were prompt, courteous and professional, clearly explained all our options and left us feeling that we were truly being taken care of. For that I am eternally grateful.
Thanks so much for your help on the phone just now. (…) And once again my huge compliments to you and your company for the fantastic customer service you have provided to me twice now. I will be sure to recommend Tour+Med to my friends and family.
Many thanks to Tour+Med for their kind and caring assistance when I required medical help at a hospital in California. They were most cooperative and followed up a few days later to see how I was doing. I highly recommend Tourmed to anyone travelling outside of Canada. I will be referring my family and friends to Tourmed as well.
Thank you for taking such good care of my needs during my trip to Portugal. I will be calling upon your great service in the future travel plans. Thanks again.
Thank you for your help and reassuring words while my husband was hospitalized. Everything was settled quickly after I sent the paperwork. Your presence on the line was precious. Good luck to you all!
Big thanks to you and your colleagues for the great support and assistance that you have given over the last few days. This was much appreciated.
I am writing to you to express my gratitude to your quick and efficient response to my claim. I was very pleased and know now that I can rely on your company's help if the future trips will demand, and will certainly use your services and also recommend to all my friends.
Thank you for your guidance concerning the invoice we received from (the hospital) in connection with the accident I sustained in Maui, Hawaii on February 7th this year. (…) My wife and I would like to take this opportunity to thank you and your colleagues for all the timely and helpful assistance that was provided at the time of both events. I am pleased to report that I am mostly recovered, thanks in part at least to all the assistance that was provided.
We are pleased to inform you that we have really appreciated the service received from both your medical assistance and the staff at (hospital) in Florida. Your team was courteous, efficient, supportive, and professional. We are completely satisfied with your service and plan on using Tour+Med again for our next trips.
Thank you for your letter regarding my husband’s emergency medical expenses while in Florida in January. As you are aware, we can be vulnerable at any time at getting sick. I have always taken the position that it is important to have emergency medical insurance while away from home and had chosen your (product) for that purpose. From the first phone call I made to Tour+Med to my last conversation, I want you to know that we were treated with kindness and understanding of our situation and, at no time, felt left alone in dealing with the medical or administrative personnel at (…) Hospital. It was so comforting to know that assistance was available in getting us home and all went smoothly. (…) Once again, thank you from the both of us for the excellent services received from your team.
We are always very happy about the service. You are always there for anything that we need when we need it. We cannot be happier for the service we received over the years.
Dear Assistance, I am nothing if not a happy customer. I'm now home from the hospital appropriately recovering from my ordeal (a kidney stone). I do understand that my policy does not include a second chance at any malady incurred. I also understand the requirement to delay treatment until returning to Canada when reasonable. My wife and I have been customers for a decade and this year has been our first use of our policy. You may know my wife suffered a dog bite in December which your team helped us with. In all cases they have been spectacular friends.